Receiving Procedures

Cartridge returns received by Akron Recycling Center are individually inspected and the shipment is verified according to the shipping information that you supplied. All returns go through a process of receiving, inspection, documentation and verification.

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Receiving

• Verify items count compared to the freight bill.
• If damage results a discrepancy, a freight claim is filed with the appropriate freight carrier. If damage does not result in a discrepancy, the freight carrier should still be notified.
• Click here to see an example of our Receiving Reports in a pop-up window.

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Inspection

• Verify piece count compared to the Return Form.
• Visually inspect each cartridge to determine if it is damaged, new, or previously remanufactured.
• Click here to see an example of our Inspection Reports in a pop-up window.

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Documentation

• Each cartridge is individually inspected and counted.
• Each cartridge is inspected and recorded on the inspection report. This includes new, remanufactured and damaged cartridges.
• Any cartridge not listed on the Return Form is recorded.
• The total number of cartridges received in the shipment is recorded.

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Verification

• If the variance falls within the allowable range, the order is accepted and the cartridges are processed.
• If the variance falls outside the allowable range, we verify the discrepancy.
• Once the count has been verified, a Discrepancy Report is generated and the cartridges are processed.
• The Discrepancy Report is faxed to the customer advising them that a discrepancy has occurred.
• The fax is followed by a phone call to verify receipt of the fax and to answer any questions.